Shipping & Returns
Clear policies for ordering across borders.
Every order is checked, packed, and shipped with tracking. Delivery estimates may change during holidays, customs checks, or carrier delays.
Shipping
Where we shipUnited States, Canada, United Kingdom, European Union, Australia, and Singapore. If your country is not listed, write to us before ordering.
Processing timeMost orders are processed within 1-3 business days. Each piece is checked and packed before it leaves.
Shipping costShipping is calculated at checkout. Free tracked shipping may apply above [TO CONFIRM].
TrackingYou will receive the tracking number by email once your order leaves.
Estimated delivery time after dispatch
| Region | Estimated delivery |
|---|---|
| United States | [TO CONFIRM] business days |
| European Union | [TO CONFIRM] business days |
| United Kingdom | [TO CONFIRM] business days |
| Singapore | [TO CONFIRM] business days |
| Australia / Canada | [TO CONFIRM] business days |
International orders may be subject to local import duties, taxes, customs fees, or carrier processing fees. These charges are set by the destination country and are the customer's responsibility unless clearly stated otherwise at checkout.
We declare shipments honestly and cannot mark orders as gifts or lower their value.
Returns, damage, and warranty
Return windowYou may request a return within 14 days of delivery.
ConditionItems must be unworn, unused, and returned in original packaging with all included cards, pouches, and documents.
How to start a returnEmail support@loongshadow.com with your order number and reason for return. We reply within 1 business day, Monday-Friday.
Refund timingRefunds are issued after we receive and inspect the returned item. Please allow up to 5 business days after inspection for us to process the refund.
WarrantyEvery piece carries a 12-month craftsmanship warranty covering manufacturing defects. Normal wear, loss, impact damage, chemical exposure, tarnish from storage, and misuse are not covered.