Contact
Contact form
Contact
Questions about a piece, an order, or a material claim you saw somewhere else?
Write to us at support@loongshadow.com. We reply within 1 business day, Monday-Friday.
How we can help
Use the form above for product questions, sizing support, order updates, returns, repairs, aftercare, or the honest-opinion service.
Email
support@loongshadow.com
Order issues
Include your order number so we can help faster.
Returns
Start a return request for eligible unworn pieces within 14 days of delivery.
Aftercare
Get care guidance for sterling silver, gold vermeil, lab-grown diamonds, and color stones.
Honest-opinion service
Bought jewelry elsewhere and not sure what the listing really means?
Send us a product photo, the seller's listing or description, and the material claim you want to understand. We will tell you what we can see, in plain language.
Important: this is a general opinion based on photos and written information. It is not a formal appraisal, authentication, valuation, legal opinion, or laboratory report. For definitive testing, consult an independent jeweler or gemological laboratory.